Last updated: August 4th 2021
Mitus Trading Ltd (“Up”, “us”, “we”, or “our”) is a Company incorporated in England and Wales. We operate the https://replyup.com/ website and its associated domain (together, the “Site”), as well as the information, software or services available through the Site (collectively, “Services”).
We are committed to protecting our customers’ data and have developed processes, technologies and policies that enhance our data security. Read more about our GDPR compliance status here.
We may collect and process the following data about you:
1. Personally identifiable information, or “Personal Data”.
This is the type of information that can be used to contact or identify you. We only collect data that you share with us and we do this to improve services we offer you. Providing your Personal Data to us is your choice. If you choose not to provide us with certain Personal Data, you may not be able to take advantage of certain features of our Site and Services. This data includes email address, first name, last name, job title and telephone number.
2. General Information.
We use third party services such as Google Analytics that collect, monitor and analyze some types of information in order to increase our Service’s functionality, including your computer’s Internet Protocol (“IP”) address, browser type, browser version or specific pages accessed during your visits to our website. These third party service providers have their own privacy policies addressing how they use such information. We may also parse email addresses to third party email verification tools in order to verify your recipient email addresses.
We do not store your credit card information. If you purchase the Service, your credit card information is processed and stored by Stripe (https://stripe.com/).
Cookies & Other Online Identification Tools
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.
We must have permissions and collect some data so that we can provide Services according to our users’ preferences. We use information held about you for the following purposes:
- to provide you with information or services that you request from us, including responding to any requests for assistance with the service;
- to send you updates about our Services and notify you about any changes to them;
- to help optimise and develop our service, for example through statistical analysis and research on your use of our service;
We will not disclose your Personal Data except for:
- Compliance with Law and Fraud Protection. We may disclose any information, in our sole discretion and without your prior permission, to comply with any applicable law such as to comply with a subpoena, regulation, binding orders or a data protection agency, legal process or governmental request.
- Acquisitions. In the event that we sell or buy any business or assets, the prospective seller or buyer of such business or asset, or if Up or substantially all of its assets are acquired by a third party, to the relevant third party.
- Analytics. Analytics providers that assist us in the improvement and optimisation of our website.
Your contacts list
Your contact lists are stored in the United States, on the secure servers of Amazon Web Services (“AWS”). They are also available to our email service providers (“ESPs”). ESPs will only have access to your lists when you are sending an email. Once the email is sent, the ESPs no longer have access to your contact list. Our ESPs are Mailgun, SendGrid, Sparkpost and Elastic Email. We don’t, under any circumstances, sell or share your contact lists with anyone else. If someone on your contact list complains or contacts us, only then will we respond to that person. Only you, our authorised employees, and our ESPs have access to view your contact lists.
We may also monitor those events for the purposes of administering our service (including checking for any abuse of our service) and research on patterns and trends in the use of our service. We will never use any Contact data for the purposes of that administration or generating that research. It will always be conducted on an aggregated and anonymised dataset, which does not identify any individual Contact.
You may export (download) your contact lists from Up at any time. We’ll only ever use and disclose the information in your contact lists for the reasons listed in this section or in the section entitled ‘Information Sharing’ above.
We may conduct analysis on your use of the service and the results generated by your emails sent by means of the service. This analysis is conducted solely on an aggregated and anonymised basis.
All information you provide to us is stored on our secure AWS servers. Any payment transactions will be carried out by Stripe over encrypted connections using SSL technology.
We take security very seriously, and ‘privacy by design’ is baked into our engineering and product development principles but, as with any online service, despite our use of leading security tools and techniques, the personal data we hold about you can never be 100% immune from unauthorised access.
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. If you have any questions about security on our Site, you can contact us by submitting a request to firstname.lastname@example.org.
Links to other sites
We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
As our customer, you can exercise your data subject rights to correct, modify or delete the Personal Data about you that Up holds. If you would like to access, rectify or delete your Personal Data, please send a request to email@example.com with the following information:
- Your full name;
- Your email address;
- What you would like to request (a copy of your Personal Data, to amend your Personal Data or to permanently delete your Personal Data).
In case of submissions to delete Personal Data, we will retain your information for as long as your account is active or as needed to provide you services.
You can also read everything about our terms.